Frequently Asked Questions (FAQ)

• What is your return policy?
  We accept returns within 30 days of delivery for unused, unopened products in original packaging. Contact support@zodicaperfumery.com to initiate a return.

• Do you ship internationally?
  Yes, we offer complimentary worldwide standard shipping. Delivery times vary by location (typically 5-14 business days).

• Why is my item on backorder?
  High demand for limited-edition scents may cause backorders. We’ll notify you via email with expected fulfillment dates.

• How do I exchange my order?
  Follow the return process, then place a new order for the desired item. Contact support for assistance if needed.

• What is included in a zodiac perfume gift set?
  Each set includes a refillable travel spray, a zodiac charm (also a necklace), and an intention card with a mindful poem.

• Are your products vegan and cruelty-free?
  Yes, all our fragrances are vegan and cruelty-free, crafted with sustainable ingredients.

• How long does shipping take?
  Standard shipping typically takes 5-14 business days, depending on your location.

• Can I track my order?
  Yes, tracking information will be provided where available in your order confirmation email.

• What payment methods do you accept?
  We accept credit/debit cards and other secure payment methods processed by third-party providers.

• Do you offer gift wrapping?
  Yes, all orders come with signature packaging, perfect for gifting.

• How do I contact customer support?
  Email support@zodicaperfumery.com or use the contact form on the Site.

• What if my product arrives damaged?
  Contact us within 90 days with proof of purchase for a replacement or refund, subject to inspection.

• Can I cancel my order?
  You can cancel before shipment. Contact support immediately after placing your order.

• What is your satisfaction guarantee?
  We offer a 30-day satisfaction guarantee—return unused products for a full refund or exchange.

• Are your fragrances safe for sensitive skin?
  Patch testing is recommended, as we cannot guarantee against allergic reactions.

• How do I store my perfume?
  Store in a cool, dark place away from heat to preserve the fragrance.

• Can I customize my zodiac gift set?
  Currently, customization isn’t available, but check for future updates.

• What if I receive the wrong item?
  Contact support within 30 days, and we’ll arrange an exchange or refund.

• Do you have a physical store?
  We are currently online-only; visit zodicaperfumery.com to shop.

• How often do you release new collections?
  New collections are released seasonally—stay tuned for announcements.

• What makes your fragrances zodiac-inspired?
  Each scent is crafted to reflect the personality and energy of a zodiac sign, like Aries’ bold cinnamon notes.

• Can I return personalized items?
  No, personalized zodiac charms are non-returnable unless defective.

• What is your warranty policy?
  Products are guaranteed free from manufacturing defects for 90 days from purchase—contact support for claims.

• Do you offer discounts?
  Check our Site for seasonal promotions or subscribe to our newsletter for updates.

• How do I unsubscribe from emails?
  Click the unsubscribe link in any email or contact support to opt out.

• What happens if my order is delayed?
  We’re not responsible for delays due to carriers or customs, but we’ll keep you informed.

• Can I order in bulk?
  Contact support@zodicaperfumery.com to inquire about bulk orders.

• Are your ingredients natural?
  We use a blend of natural and synthetic ingredients for quality and longevity.

• How do I know my payment is secure?
  Payments are processed by secure third-party providers; we don’t store full card details.

• What if I forget my order number?
  Provide your email or name to support, and we’ll retrieve your order details.

• Do you restock sold-out items?
  Yes, popular items may be restocked—sign up for notifications on the product page.

• Can I request a specific delivery date?
  We can’t guarantee specific dates, but contact support to discuss options.

• How do I update my shipping address?
  Contact support before shipment to update your address; changes after shipping aren’t possible.

Last Updated: October 06, 2025, 07:40 PM CEST.